Troubleshooting: “Please unblock challenges.cloudflare.com to proceed” Error
If you’re seeing the message “please unblock challenges.cloudflare.com to proceed” when trying to access the Moja AI portal, this means something in your environment is blocking Cloudflare’s security challenge. This is often due to browser settings, network configurations, or security tools.
Follow this step-by-step checklist to resolve the issue:
✅ 1. Disable VPN or Proxy
VPNs or proxy services can trigger Cloudflare’s security systems.
**→ Try turning them off temporarily.**
✅ 2. Disable Browser Extensions
Section titled “✅ 2. Disable Browser Extensions”Privacy and security extensions may interfere with Cloudflare’s challenge.
**→ Temporarily disable tools like:**
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uBlock Origin
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AdBlock / AdBlock Plus
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Ghostery
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NoScript
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DuckDuckGo Privacy Essentials
✅ 3. Allow Pop-Ups and JavaScript
Section titled “✅ 3. Allow Pop-Ups and JavaScript”Cloudflare requires JavaScript and pop-ups to verify your browser.
**→ Make sure:**
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JavaScript is enabled
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Pop-up blockers are disabled for our site
✅ 4. Update Browser and Security Software
Section titled “✅ 4. Update Browser and Security Software”Outdated software can cause compatibility issues.
**→ Update your:**
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Browser (Chrome, Firefox, Safari, etc.)
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Antivirus / security tools
✅ 5. Clear Browser Cache and Cookies
Section titled “✅ 5. Clear Browser Cache and Cookies”Stored data may interfere with security scripts.
**→ Clear your cache and cookies**, then reload the page.
✅ 6. Try a Different Browser or Device
Section titled “✅ 6. Try a Different Browser or Device”→ Switch to another browser (e.g., Chrome → Firefox) or device to test if the issue is local to one setup.
✅ 7. Check Local Firewall or Security Software
Section titled “✅ 7. Check Local Firewall or Security Software”Some firewalls or parental controls may block required domains.
**→ Ensure challenges.cloudflare.com is not being blocked.**
✅ 8. Restart Network Equipment
Section titled “✅ 8. Restart Network Equipment”→ Restart your router and modem to refresh your connection and potentially get a new IP address.
✅ 9. Run a Malware Scan
Section titled “✅ 9. Run a Malware Scan”Malware on your system may flag your IP.
**→ Perform a full antivirus scan** using trusted software.
✅ 10. Use a Supported, Modern Browser
Section titled “✅ 10. Use a Supported, Modern Browser”Avoid using Internet Explorer or outdated versions of browsers.
**→ Stick with Chrome, Firefox, Edge, or Safari (latest versions).**
✅ 11. Try a Different Network
Section titled “✅ 11. Try a Different Network”Sometimes your network is the issue.
**→ Connect to a different Wi-Fi or mobile hotspot** to test access.
🆘 12. Still Blocked? Contact Moja AI Support
Section titled “🆘 12. Still Blocked? Contact Moja AI Support”If you’re still stuck after trying all steps:
📩 Email us at support@mojaai.com with:
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Your public IP address (find it at whatismyip.com)
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The Ray ID shown on the block page (usually bottom right corner)
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A brief description of what you’ve tried so far
We’ll investigate further and help you regain access.