Understanding Your Billing & Invoices
The Billing page gives you one place to manage your subscription, payment methods, usage-based charges, and invoice history.
Accessing the Billing Page
Section titled “Accessing the Billing Page”-
From the left navigation, select Admin.
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Select My account.
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Open the Billing tab.
Billing Overview
Section titled “Billing Overview”The Billing Overview section summarizes your account’s billing setup, including your billing email and a link to the full billing portal.
You may see a Full Billing Portal option. This opens the hosted billing portal where you can manage billing details directly.
Payment Methods
Section titled “Payment Methods”The Payment Methods section shows saved payment methods on your account, including the card brand, last four digits, expiration date, and default payment method when applicable.
Use Update to add or change payment information.
Subscription Plan
Section titled “Subscription Plan”If your account has an active subscription, the subscription section displays plan details such as:
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Plan name
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Subscription status, such as Active or Canceled
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Subscription start date
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Last invoice amount and status
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Next invoice amount and invoice date
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Monthly subscription price
Depending on your permissions and account setup, you may also see options to change or cancel your plan.
Usage Metering
Section titled “Usage Metering”Some accounts also have metered usage products. When usage metering is enabled, the Usage Metering section shows the number of metered products on your account, billing interval, current status, start date, estimated next invoice amount, and next invoice date.
Common usage-based or recurring products include:
| Product | How it is billed |
| Local Number MRC | Monthly recurring charge per active local phone number |
| Toll-Free Number MRC | Monthly recurring charge per active toll-free phone number |
| Local Call Tracking | Usage-based call tracking, billed in one-minute increments |
| Toll-Free Call Tracking | Usage-based call tracking, billed in one-minute increments |
| Call Recording | Usage-based, when call recording is enabled |
| QAI | Usage-based, when Quality Analysis Intelligence is enabled |
| Voice Agent | Usage-based, billed for the time the voice agent is active on a call |
| Card Processing Fee | Applied when paying by card. Enterprise accounts may qualify for ACH payments to avoid card processing fees. |
Usage charges are calculated separately from your monthly subscription and billed according to your account’s billing period.
Phone Number Charges
Section titled “Phone Number Charges”When you purchase a phone number, the number charge may be applied immediately. Active phone numbers are then included in your recurring monthly number charges while they remain on your account.
Invoice History
Section titled “Invoice History”The Invoice History section contains a record of previous invoices.
For each invoice, you can view:
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Invoice number
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Invoice date
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Amount
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Payment status, such as paid, open, draft, or void
For available invoices, you can view the invoice in the billing portal or download a PDF copy for your records.