Ask AI Reporting
Ask AI Reporting.
Quality Analysis Intelligence setup and templates, Ask AI reporting, dispositions, and priorities.
Reporting and QAI
Articles
8QAI Prerequisites: Account, Control, and Recordings
Required gates before QAI transcripts and dispositions run—account enablement, Control profiles, recordings, and verification.
QAI Templates by Industry Vertical
QAI Templates by Industry Vertical.
Setting Up Quality Analysis Intelligence (QAI): Best Practices
Best practices for QAI after Granular Control—Control profiles, analysis setup, questions, disposition priority, and testing.
Troubleshooting Common QAI Issues
Fix silent zero-transcript QAI issues, missing labels, sample-rate gaps, and disposition match problems.
Understanding QAI Priorities (Dispositions vs Control)
Disposition priority vs Control profile priority—how each works and how to set them without conflicts.
Call log column dictionary
Every field on a call record — what it means, where the value comes from, what an empty value implies, and which system tags Moja writes during the call.
Set up QAI in 30 minutes
Enable QAI the right way: account readiness, a Control profile with attached traffic and a sample rate, dispositions and questions on that profile, then first transcripts.