Purchase a phone number

Who this is for: anyone who needs a new tracking number — buyers standing up a campaign, or publishers being issued numbers by a network. What you’ll need: the campaign the number will serve, and a target ZIP, city, or state if geography matters. Time: about 5 minutes. Where this lives: Numbers → Buy number

Moja sells tracking numbers directly from the platform. You can search local inventory by ZIP code or city and state, search toll-free, or take whatever is available when the digits do not matter.

Before you begin

• Know which campaign the number will be assigned to
• Decide local or toll-free — see how numbers work if you are unsure
• If location matters, have the ZIP code, or the city and state, ready
• Check your plan and pricing before adding numbers to the account

Step 1 — Choose a search method

Open Numbers → Buy number. Choose Search by ZIP, Search by City/State, or Search Toll-Free Numbers. For a local number without a preferred location, use the separate Random Search button.

Search	Use it when	What to enter
Search by ZIP	The number should be associated with a specific ZIP code	ZIP code, then quantity
Search by City/State	You want a local number inside a city and state	State, optional city, then quantity
Search Toll-Free Numbers	You want a toll-free number rather than a local one	Toll-Free Prefix, then quantity
Random Search	The digits and geography do not matter and you just need a working number	Quantity; no ZIP, city, or state required

Note

The Quantity field controls how many available numbers the search returns — it does not buy that many. You still choose which of the results to purchase.

Step 2 — Search and select

1. Choose the search method.
2. Enter the required criteria and the quantity of results you want.
3. Click Search Numbers, or use Random Search for local numbers without specifying a location.
4. Select one or more available numbers. Review your selections in Cart Summary.

Expected result: a list of available numbers matching your search. If no numbers are returned, try a nearby ZIP, a broader state search, or toll-free. If the portal displays an error, resolve that error before treating the result as an inventory shortage.

Step 3 — Purchase

1. Review the selected numbers in Cart Summary, then click Purchase Selected.
2. In the Confirm Purchase dialog, verify the numbers. Click Cancel to return without purchasing, or Confirm Purchase to submit the order.
3. Review Order Confirmation for the order ID, status, and telephone numbers. Submitting an order is not the same as receiving carrier confirmation.
4. If confirmation remains pending, use Retry confirmation when offered. For a partially completed order, check which numbers completed, failed, or remain pending before proceeding.
5. Verify the final confirmed digits in your inventory before attaching or advertising the numbers. If an unavailable number was replaced during confirmation, the confirmed number can differ from your original selection.

Expected result: the confirmed numbers appear in your account inventory and are available for campaign assignment.

Important: Cart Summary and the confirmation dialog list your selections; they do not display a purchase-price quote. Check your plan’s number rates before confirming.

If an order is pending, failed, or missing from inventory, check its status before submitting another purchase. Contact support with the order ID if the outcome remains unclear.

Step 4 — Attach it to a campaign and test

To use the number as a campaign tracking number, open the campaign’s Number Group, click Add Number, and select the purchased number. Choose the publisher, configure the payout type, amount or percentage, and Payout Condition, then save the campaign. See Create your first campaign, steps 9 and 10, for the surrounding setup.

Then place a test call and confirm the call appears in your call logs with the expected campaign information.

Success looks like: a call log row on the new number, attributed to the right campaign and publisher.

Number History

Number History displays previous search criteria, quantities, numbers found, timestamps, and statuses. It is stored locally in this browser for the signed-in user and organization; it is not a shared account-wide order ledger. To repeat a search, enter its criteria again—the history does not provide a rerun button.

Pricing

Numbers are billed monthly. Pricing varies by number type and subscription plan, and usage charges may apply for call minutes and optional features such as call recording or AI services.

For current pricing, review your plan details or see mojaai.com/pricing.

Troubleshooting

Symptom	Likely cause	Fix
No numbers returned for a ZIP	No matching inventory was returned, or the search failed	Check for an error message; retry or broaden the search.
The number you wanted disappeared	Availability changed before carrier confirmation	If you already submitted an order, check its status and final confirmed numbers before placing another order. Otherwise, search again.
Purchased, but not visible in the account	The order may be pending, partially completed, or failed	Review Order Confirmation and use Retry confirmation if offered. Contact support with the order ID before purchasing again.
Purchased, but calls are not routing	The number is not attached to a campaign, or the attachment is paused or inactive	Manage your number inventory
Unsure what a number will cost	Pricing varies by type and plan	Check plan details, or ask support before adding numbers

Related

• Numbers overview
• Port a number to Moja — if you already have the number elsewhere
• Manage your number inventory
• Create your first campaign
• Understanding your billing invoices

Last reviewed: August 2026.