Agent Availability Check
Check an external availability API before routing calls to a target or outbound RTB.
Designing call flows, routing plan overrides, sticky callers and duplicates, pre-bridge checks, and agent availability.
Call flows and routing
Articles
8Call Flows, Webhooks, and Custom Tags
Use call flows, incoming and outgoing webhooks, and custom tags together to route calls and exchange call data.
Configuring Sticky Caller and Duplicate Call Routing
Configure campaign-level Sticky Caller Routing with Target and RTB duplicate controls, pre-conversion actions, revenue and publisher-payout behavior, testing, and troubleshooting.
Keep ping and publisher fields on the call with Custom Tags
Create a Custom Tag that matches the inbound field name so ping, webhook, and landing-page values persist and can be sent on postbacks.
Routing Plan Overrides
Select an alternative routing plan when a publisher or inbound number and a caller ID filter match.
Run a Pre-Bridge Check before the call connects
Create an HTTP Pre-Bridge Check, attach it to a routing-plan route, and connect, reject, or fail over from the response.
What are SIP responses?
SIP responses are the codes used by Session Initiation Protocol for communication. We have put together a list of all the SIP responses and SIP error codes known.
Build a call flow
Design, connect, assign, and test a node-based call flow: input and tag nodes, conditions, integrations, routing, and explicit failover.