Delete Items from the Portal

Delete configuration items from their portal list pages. Clicking the trash icon opens a confirmation dialog; it does not immediately delete the item.

Before you delete

• Check that you have selected the correct item and organization.
• Review where the item is used. Deleting a routing item can remove it from other configurations or affect campaign routing.
• If you only need to stop traffic temporarily, use the relevant pause or active control instead of deleting the configuration.

Where to find Delete

Open the relevant list page: Campaigns, Targets, RTBs, RTB Groups, Buyers, Publishers, Routing Plans, IVRs, or Call Flows. Find the item and use the trash icon in its Actions column.

This guide covers those configuration lists. It does not mean that every portal list has the same delete workflow.

How to delete an item

1. Open the relevant list page and find the item you want to remove.
2. Click its trash icon in the Actions column.
3. In Confirm Deletion, check the item name and read any warnings. Where reference checks are available, wait for them to finish.
4. If deletion is allowed, select Delete. If the dialog lists automatic removals or campaigns that will be disabled, the confirmation button may read “Proceed Anyway.” Only proceed if you intend those changes. Otherwise select Cancel.
5. Wait for the success message and confirm that the item is no longer in the list. If deletion fails, read the error before retrying.

Understand reference warnings

Some configuration items use reference checks before deletion. The dialog can show:

• Blocking references: The item is still in use and cannot be deleted. Open the listed configurations, remove or replace the blocking references, and try again.
• Automatic removals: Deletion will detach the item from the listed configurations. Review each affected configuration before choosing Proceed Anyway.
• Campaigns to be disabled: The dialog lists campaigns whose routing will no longer work. Replace the required routing first if you want those campaigns to remain usable.
• Reference check failed: Deletion is disabled because the portal could not verify whether the item is in use. Cancel and try again later; contact support if the issue persists.

Not every item uses the same reference‑check dialog. Follow the warnings shown for the specific item rather than assuming all deletions have identical effects.

If you are unsure

Cancel before confirming. Contact support@mojaai.com if you need help assessing the impact or have deleted something by mistake. This guide does not promise a portal undo or recovery option.