Set up QAI in 30 minutes

Who this is for: buyers and networks who want call outcomes — sale, not interested, spam — scored automatically from the transcript instead of read off a duration column. What you’ll need: QAI already enabled on your organisation by Moja, a full Moja account with Admin access, and call recording left on for the traffic you want analysed. Time: about 30 minutes after QAI has been enabled for your account.

The path is: account readiness → Control traffic selection → profile analysis (dispositions and questions) → first results.

What you’ll accomplish

Confirm QAI is enabled on your Moja account
Create an enabled Control profile attached to the right traffic, with a sample rate
Configure three or four core dispositions and their questions on that profile
See transcripts and QAI results on new completed calls

Step 0 — Prerequisites

Account. Confirm QAI is enabled for your organisation. Only Moja support or your account team can turn this on; customers cannot flip it themselves today.
Access. Sign in with a full Moja account as an Admin. Publisher-only views do not include QAI.
Recordings. Confirm the campaign, buyer, and target path does not disable recording. Recording can be switched off above the campaign.
Navigation. Open QAI Analysis → Control. If Control is missing but you were told QAI is on, contact support rather than continuing.

Expected result: the Control page loads and you can create a profile.

Validate on new completed calls. Turning Control on does not backfill history.

Short checklist version: QAI prerequisites: account, Control, and recordings.

Step 1 — Create a Control profile and attach traffic

5–10 minutes.

Go to QAI Analysis → Control.
Select New profile, or edit an existing one.
Name it clearly — for example, “Inbound Sales – QAI”.
Attach entities: campaigns, and optionally publisher, buyer, target, RTB formula, or RTB group.
Set Enabled to on.
Set the sample rate. Use 100% while validating and lower it later to control cost.
Optionally set a schedule window and a profile priority — which profile owns a call when several match. This is not disposition priority.
Save.

Expected result: at least one enabled profile with at least one attachment. Zero profiles, or a profile with no entities, means QAI processes nothing even on an enabled account.

Step 2 — Plan your dispositions

5 minutes, away from the portal.

Start with the Core Four, which fit most businesses:

Disposition	Priority	Means
Sale / Conversion	100	Completed purchase or booking
Customer Service	60	Existing customer inquiry, if applicable
Not Interested	50	Customer declined
Spam / Scam	10	Invalid or fraudulent call

Write down what each outcome means for your business before you configure a single question. Questions written against a vague definition produce labels you cannot act on.

Step 3 — Add analysis on the profile

10 minutes.

Configure analysis on the Control profile you just created — not as a campaign-only leftover.

Open the profile and go to Analysis setup.
Choose a QAI category if prompted.
Add your first disposition, with its priority, questions, and match rules.
Repeat for the supporting dispositions.

Example — a “Sale” disposition

Priority: 100
Match criteria: start slightly flexible, for example most questions, then tighten once you have read real answers
Questions, each single-purpose:
- Did the customer agree to purchase or book?
- Was payment or enrolment information collected?
- Did the agent confirm the order or appointment details?

Supporting dispositions

Not Interested, priority 50 — questions about an explicit decline or no need
Spam / Scam, priority 10 — wrong number, silence farm, obvious fraud patterns

Expected result: the profile lists your dispositions with distinct priorities and at least two questions each.

Step 4 — Verify it works

5 minutes plus real calls.

Place or wait for new calls that match the attached traffic, with real talk time.
Open call details for those completed calls.
Confirm a transcript appears first.
Then confirm the QAI questions and disposition labels.

Success looks like: at 100% sample rate, eligible completed calls carry a transcript, the questions return sensible answers drawn from real speech, and the highest-value matching disposition wins.

Step 5 — Refine, ongoing

What you see	What to change
False positives	Make questions more specific; raise match strictness carefully
A disposition never triggers	Confirm a transcript exists first, then loosen match criteria or rephrase to match how people actually speak
The wrong disposition wins	Adjust disposition priorities — the higher number wins among matching labels

Two priority systems, easily confused

System	Where	Decides
Control profile priority	QAI Analysis → Control	Which profile owns the call when several profiles match
Disposition priority	Profile → Analysis setup	Which label wins when several dispositions match inside that profile

Full treatment: Understanding QAI priorities.

Troubleshooting

Symptom	Likely cause	Fix
Nothing is transcribed at all	Dispositions built on the campaign only, with no enabled Control profile	Re-do step 1
Some calls transcribed, most not	Sample rate set low while testing	Set 100% until validated
No transcript on any call	Recording disabled above the campaign, or the call never connected	QAI prerequisites
Historical calls have no analysis	Control does not backfill	Validate on new completed calls
Labels look wrong	Priority conflict between profiles, or between dispositions	Understanding QAI priorities
Control is missing from the navigation	QAI is not actually enabled on the organisation	Contact support

Common first-time mistakes

Building campaign dispositions and never creating an enabled Control profile
Leaving the sample rate very low while “testing if QAI works”
Debugging question wording when no transcript exists yet
Expecting historical calls to backfill the moment Control is saved
Confusing Control priority with disposition priority

Last reviewed: August 2026.