QAI Dispositions are now available as a system tag
Category: Enhancement
Location: Reporting → Call Logs → Tags
Release Date: August 12, 2026
What’s new
• When QAI selects a disposition for a call, Moja now writes that result to the read-only QAI_DISPOSITION system tag.
• The tag value is the selected disposition, such as qualified, and stays aligned with the current QAI evaluation—no separate tag setup is required for each disposition.
• If a call is re-evaluated, the tag updates to the new selected disposition. If no disposition matches, the tag is removed rather than leaving an obsolete result behind.
Impact
• Teams can use the QAI disposition consistently alongside other call tags for reporting, filtering, and downstream workflows—without manually copying the result from QAI analysis.