Ask AI+ now includes an Assistant
Category: Feature
Location: Reporting → Ask AI+
Release Date: August 12, 2026
Ask AI+ now includes an Assistant: a conversational way to understand account performance, investigate what happened, and manage supported portal work without moving through every screen manually.
Tell it the result you need. The Assistant can examine the relevant account data, explain what it found, link you to the records involved, and prepare supported changes for your approval.
Reporting and performance analysis
• Ask questions about performance across campaigns, targets, RTB formulas, routing plans, publishers, and calls—then follow the answer to the relevant portal records.
• Use it for aggregate questions that need more than a total: “Which RTB formulas received traffic but did not produce completed calls?” or “Which targets were eligible but not selected?”
• Supported answers can include charts, tables, and direct portal links.
Troubleshooting and investigation
• Investigate a specific call or uncover the pattern behind a broader delivery issue: “Why did call [call ID] fail?” or “What do the failed calls for this campaign have in common?”
• The Assistant uses available account and call-history evidence to explain what it found rather than guessing at a cause.
• A call ID, portal link, object name, campaign, target, RTB formula, routing plan, phone number, or date range makes an investigation faster and more precise.
Account management and portal changes
• Tell the Assistant the outcome you need—not the sequence of portal screens. It can find the relevant records, gather the required details, and prepare the supported change.
• It supports the same supported account changes you would otherwise make manually in the Moja portal, including work across campaigns, routing plans, targets, RTB formulas, number settings, webhooks, call flows, IVRs, voice agents, QAI configuration, and blocked numbers.
• Before anything changes, Ask AI+ presents a confirmation card with the proposed action and affected records. Select Yes to apply it or Cancel to discard it.
Getting the best results
• Start with the business question or desired outcome, add a time range when performance matters, and name the record when you know it.
• Keep unrelated work in separate conversations, give the Assistant time to check the relevant records, and review confirmation cards carefully—especially when an action affects multiple records.
Impact
• Ask AI+ is now an operating layer for the portal: understand what happened, investigate why, and make the needed change—with confirmation.