Voice Agent Calls: Conversation Summaries and Transcripts in Call Details
Category: Enhancement
Location: Reporting → Call Logs → Call Details → Voice Agent Conversations
Release Date: August 5 2026
Call Details now includes a Voice Agent Conversations tab for calls that used a voice agent, bringing the conversation record into the same view as Call Life, Tags, and RTB details.
Open a call from Reporting → Call Logs, select Voice Agent Conversations, and expand a conversation to load its details. Each entry identifies the voice agent and conversation time.
Review the conversation summary, whether the call was marked successful, and the full agent-and-caller transcript in a chat-style view. Transcript turns can include their time into the call, interruption status, source medium, and available processing timings.
Calls without a stored conversation show a clear empty state, while conversation-list and detail failures are isolated to the tab instead of breaking Call Details.
Impact
Operations and reporting teams can inspect what happened during a voice-agent interaction directly from the call record, making qualification outcomes, caller responses, interruptions, and handoff context easier to audit without switching systems.