Routing Plans now support recurring weekly schedules. You can automatically change which destinations receive traffic—and the priority and weight of those destinations—based on the day and time.

Each schedule uses a selected timezone, so routing windows follow the business hours that matter to your operation rather than an individual user’s timezone.

Each named time window has its own route set. Scheduled routes support Targets, IVRs, RTB Targets, RTB Groups, and SIP Targets, including route priority, weight, and pre-bridge settings.

Default routes remain active whenever no scheduled window matches, keeping calls covered outside configured hours.

Add recurring windows for one or more days of the week and define the start and end time for each window.

Arrange windows in priority order. If two windows overlap, the window higher in the schedule takes precedence.

Use the weekly coverage chart to see scheduled periods, identify gaps, and spot overlapping windows before saving the plan.

At call time, Moja evaluates the active window and applies that window’s route set automatically. When no window is active, Moja uses the Default route set.

Increase traffic to buyers that perform best during specific hours.

Use one routing strategy during business hours and another overnight or on weekends.

Send calls to staffed IVRs or SIP destinations only when those teams are available.

Adjust destination priority and weighting around recurring performance patterns without manually editing the Routing Plan every day.

Open Targets/RTBs → Routing Plans and edit the Routing Plan you want to schedule.

Turn on Scheduled routing and select the schedule timezone.

Add and name each weekly time window, choose its days and hours, then configure the routes, priorities, and weights for that window.

Review the weekly chart for gaps or overlaps and keep a valid Default route set for every period not covered by a scheduled window.