Call Life: Improved Readability and Diagnostic IDs
Released: July 23, 2026
Category: Enhancement
Location: Reporting → Call Log → Call Life
What changed
Call Log ID and Trace ID are now shown near the top of Call Life when available, with copy controls for faster support and troubleshooting.
Call SID remains visible when it differs from the Call Log ID.
Weighted-routing statistics are displayed using the same structured route tables as other routing events.
Text throughout the timeline and event detail panels is larger and easier to read.
Long campaign names, IDs, outcomes, and other values now wrap instead of being cut off.
Summary controls remain usable on narrower screens.
How to use it
Open Reporting → Call Log, select a call, and open Call Life.
Copy the Call Log ID or Trace ID from the summary when sharing a call for investigation.
Open routing events to review eligible routes and weighted-routing statistics.
Impact
Faster handoff of diagnostic IDs during support investigations.
Easier review of detailed and long Call Life values without truncated information.