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Release Notes: 2026-07-23 — Call Life: Improved Readability and Diagnostic IDs

Faster handoff of diagnostic IDs during support investigations.

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Written by Denise Abdullah

Call Life: Improved Readability and Diagnostic IDs

Released: July 23, 2026

Category: Enhancement

Location: Reporting → Call Log → Call Life

What changed

  • Call Log ID and Trace ID are now shown near the top of Call Life when available, with copy controls for faster support and troubleshooting.

  • Call SID remains visible when it differs from the Call Log ID.

  • Weighted-routing statistics are displayed using the same structured route tables as other routing events.

  • Text throughout the timeline and event detail panels is larger and easier to read.

  • Long campaign names, IDs, outcomes, and other values now wrap instead of being cut off.

  • Summary controls remain usable on narrower screens.

How to use it

  • Open Reporting → Call Log, select a call, and open Call Life.

  • Copy the Call Log ID or Trace ID from the summary when sharing a call for investigation.

  • Open routing events to review eligible routes and weighted-routing statistics.

Impact

  • Faster handoff of diagnostic IDs during support investigations.

  • Easier review of detailed and long Call Life values without truncated information.

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