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Release Notes: 2026-07-22 — Reporting — Call Life Timeline and Preconverted Check Grouping

Call Life has a clearer timeline, grouped preconverted checks, a side detail panel, and better inbound RTB support.

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Written by Denise Abdullah

Call Life: Cleaner Timeline, Grouped Preconverted Checks, and Faster Detail

Released: July 22, 2026

Category: Enhancement

Location: Reporting → Call Log → Call Life

What changed

  • Call Life has a clearer timeline layout with grouped repeated/preconverted check events so long life logs are easier to scan.

  • A side detail panel surfaces event detail quickly without losing your place on the timeline.

  • Improved support for inbound RTB activity inside Call Life.

  • Show all / hide all and related timeline controls behave more reliably.

Where to find it

  • Open Reporting → Call Log, open a call, then open Call Life.

  • Use the timeline and detail panel to inspect routing, checks, and RTB-related events.

Impact

  • Faster diagnosis of what happened on a call, especially busy preconverted-check and inbound RTB paths.

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