Reporting Summary: State and Date-by-Hour Grouping
Released: July 14, 2026
What changed
Added two new Summary View grouping options: Date by Hour and State.
Date by Hour groups reporting results into hourly buckets, using the selected timezone when one is applied.
State groups reporting results by state when state can be resolved from call ZIP data, with unresolved rows grouped as Unknown.
Moved the Summary View grouping controls into the Summary section and moved the layout controls into the report toolbar for easier access.
Where to find it
Go to Reports and open Summary View.
Use the Summary View grouping buttons to select Date by Hour or State.
Use Analytics First or Summary First in the toolbar to switch which report section appears first.
Impact
Teams can review call performance by hour or by state without exporting and manually regrouping results.
The Summary View is easier to navigate because grouping and layout controls are closer to the sections they affect.