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Release Notes: 2026-07-13 — Reporting — Custom Tag Call Log Columns

Use custom call tags as selectable columns in Reporting → Call Log after adding them under Custom Tags.

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Written by Denise Abdullah

Custom Tag Columns in Call Log Reporting

Released: July 13, 2026

Custom call tags can now be selected as columns in the Call Log once those tags have been added to the account’s Custom Tags list.

What changed

  • Custom tags can be used as selectable columns in Reporting → Call Log.

  • Tags that are already coming through on calls do not automatically appear in the column dropdown.

  • To make a call tag available as a Call Log column, the tag must first be added under Custom Tags.

  • Once added, the tag becomes available for selection in the Call Log column dropdown.

How to use it

  1. Go to Reporting → Call Log.

  2. Open the column dropdown for the Call Log.

  3. If the tag is not listed, go to Custom Tags.

  4. Click Create new and add the tag name exactly as it appears on the call.

  5. Return to Reporting → Call Log and select the tag from the column dropdown.

Important setup note

If a tag is being created from a call flow, script, or other call logic, users still need to add that tag as a Custom Tag before it can be selected as a Call Log column.

For example, if calls are receiving a tag like voice_agent, the user must add voice_agent as a Custom Tag in the system before it will appear in the Call Log column dropdown.

Availability: Available now in production.

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