If you’re seeing the message “please unblock challenges.cloudflare.com to proceed” when trying to access the Moja AI portal, this means something in your environment is blocking Cloudflare’s security challenge. This is often due to browser settings, network configurations, or security tools.
Follow this step-by-step checklist to resolve the issue:
✅ 1. Disable VPN or Proxy
VPNs or proxy services can trigger Cloudflare's security systems.
→ Try turning them off temporarily.
✅ 2. Disable Browser Extensions
Privacy and security extensions may interfere with Cloudflare’s challenge.
→ Temporarily disable tools like:
uBlock Origin
AdBlock / AdBlock Plus
Ghostery
NoScript
DuckDuckGo Privacy Essentials
✅ 3. Allow Pop-Ups and JavaScript
Cloudflare requires JavaScript and pop-ups to verify your browser.
→ Make sure:
JavaScript is enabled
Pop-up blockers are disabled for our site
✅ 4. Update Browser and Security Software
Outdated software can cause compatibility issues.
→ Update your:
Browser (Chrome, Firefox, Safari, etc.)
Antivirus / security tools
✅ 5. Clear Browser Cache and Cookies
Stored data may interfere with security scripts.
→ Clear your cache and cookies, then reload the page.
✅ 6. Try a Different Browser or Device
→ Switch to another browser (e.g., Chrome → Firefox) or device to test if the issue is local to one setup.
✅ 7. Check Local Firewall or Security Software
Some firewalls or parental controls may block required domains.
→ Ensure challenges.cloudflare.com is not being blocked.
✅ 8. Restart Network Equipment
→ Restart your router and modem to refresh your connection and potentially get a new IP address.
✅ 9. Run a Malware Scan
Malware on your system may flag your IP.
→ Perform a full antivirus scan using trusted software.
✅ 10. Use a Supported, Modern Browser
Avoid using Internet Explorer or outdated versions of browsers.
→ Stick with Chrome, Firefox, Edge, or Safari (latest versions).
✅ 11. Try a Different Network
Sometimes your network is the issue.
→ Connect to a different Wi-Fi or mobile hotspot to test access.
🆘 12. Still Blocked? Contact Moja AI Support
If you're still stuck after trying all steps:
📩 Email us at [email protected] with:
Your public IP address (find it at whatismyip.com)
The Ray ID shown on the block page (usually bottom right corner)
A brief description of what you’ve tried so far
We'll investigate further and help you regain access.