If you see “please unblock challenges.cloudflare.com to proceed” when opening Moja, something on your device or network is blocking Cloudflare’s security check. This is a browser/network issue, not a campaign or routing problem.
This can appear on portal.moja-ai.com, app.moja-ai.com, moja-ai.com, or the help center.
Last updated September 15, 2026.
Work through this checklist:
1. Disable VPN or proxy
VPNs and proxies often trigger Cloudflare’s check. Turn them off temporarily and reload.
2. Disable browser extensions
Privacy and ad blockers can stop the challenge. Temporarily disable tools such as:
uBlock Origin
AdBlock / AdBlock Plus
Ghostery
NoScript
DuckDuckGo Privacy Essentials
3. Allow JavaScript and pop-ups
Cloudflare needs JavaScript, and sometimes a pop-up, to verify the browser. Enable JavaScript and allow pop-ups for the Moja site.
4. Update your browser and security software
Use a current Chrome, Firefox, Edge, or Safari build. Update antivirus or endpoint tools if they are outdated.
5. Clear cache and cookies
Clear cache and cookies for the Moja site, then reload.
6. Try another browser or device
Switch browsers (for example Chrome to Firefox) or try a phone or another computer. If only one setup fails, the block is local.
7. Check firewall or security software
Allow challenges.cloudflare.com. Parental controls and corporate filters sometimes block that host.
8. Restart your network
Restart the router and modem. That can refresh the connection and assign a new IP.
9. Run a malware scan
Malware can flag your IP. Run a full scan with trusted antivirus software.
10. Use a current browser
Do not use Internet Explorer or other retired browsers. Stay on the latest Chrome, Firefox, Edge, or Safari.
11. Try a different network
Switch Wi-Fi, or use a phone hotspot. If another network works, the original network is filtering Cloudflare.
12. Still blocked? Contact Moja support
Email [email protected] with:
Your public IP (see whatismyip.com)
The Ray ID on the block page (usually bottom right)
Which URL you were opening, and what you already tried
We will check from our side and help you get back in.