Moja AI

<b>Text Normalization Controls for Voice Agents</b>

*Location:* Voice Agents → Create or Edit Voice Agent → Advanced Settings

Organizations with Advanced Voice Agent Settings can choose how generated text is prepared for speech.

*System Prompt* asks the LLM to format values such as dates, currency, ZIP codes, phone numbers, and identifiers for natural speech.

*ElevenLabs* normalizes generated text after generation, which may improve pronunciation while adding slight latency.

The selected mode persists across edits and is retained when cloning a Voice Agent.

- Organizations with Advanced Voice Agent Settings can choose how generated text is prepared for speech.
- *System Prompt* asks the LLM to format values such as dates, currency, ZIP codes, phone numbers, and identifiers for natural speech.
- *ElevenLabs* normalizes generated text after generation, which may improve pronunciation while adding slight latency.
- The selected mode persists across edits and is retained when cloning a Voice Agent.

*Advanced Settings* must be enabled on the account. If it is not visible, Customer Support can enable it or make the change for you.

Open a Voice Agent, go to *Advanced Settings*, and choose the text-normalization mode.

Save the Voice Agent. The same setting is kept when you clone the agent.

- *Advanced Settings* must be enabled on the account. If it is not visible, Customer Support can enable it or make the change for you.
- Open a Voice Agent, go to *Advanced Settings*, and choose the text-normalization mode.
- Save the Voice Agent. The same setting is kept when you clone the agent.

Teams can choose the pronunciation-versus-latency approach that best fits their scripts and customer data.

- Teams can choose the pronunciation-versus-latency approach that best fits their scripts and customer data.

Release Notes: 2026-09-01 — Voice Agents — Text Normalization

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