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Release Notes: 2026-07-24 — Call Flows: Reliable Continuation After Voice Agent Steps

Voice Agent flows that branch into qualification or routing logic now handle disconnects and post-agent continuation more reliably.

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Written by Denise Abdullah

Call Flows: Reliable Continuation After Voice Agent Steps

Released: July 24, 2026

Category: Bug

Location: Call Flows

What was happening

  • A call flow that moved from a Voice Agent into an If Statement or another synchronous branch could try to resume from that branch after the caller had already disconnected.

  • In affected flows, that stale resume point could stop post-agent routing from completing correctly or trigger an unnecessary hangup path.

What’s fixed

  • Call flows now resume only from valid asynchronous steps, while synchronous branch logic continues as part of the normal forward flow.

  • Stale resume attempts on multi-branch If Statement, Switch, or JavaScript steps are safely ignored instead of failing the call flow.

Impact

  • Voice Agent flows that branch into qualification or routing logic now handle disconnects and post-agent continuation more reliably.

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