Call Flows: Reliable Continuation After Voice Agent Steps
Released: July 24, 2026
Category: Bug
Location: Call Flows
What was happening
A call flow that moved from a Voice Agent into an If Statement or another synchronous branch could try to resume from that branch after the caller had already disconnected.
In affected flows, that stale resume point could stop post-agent routing from completing correctly or trigger an unnecessary hangup path.
What’s fixed
Call flows now resume only from valid asynchronous steps, while synchronous branch logic continues as part of the normal forward flow.
Stale resume attempts on multi-branch If Statement, Switch, or JavaScript steps are safely ignored instead of failing the call flow.
Impact
Voice Agent flows that branch into qualification or routing logic now handle disconnects and post-agent continuation more reliably.