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Release Notes: 2026-07-23 — Call Flow Tagging: Bracketed Tag Keys Now Normalize Correctly

Call Flow and RTB tag mappings are less likely to be saved with malformed tag keys.

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Written by Denise Abdullah

Call Flow Tagging: Bracketed Tag Keys Now Normalize Correctly

Released: July 23, 2026

Category: Bug

Location: Call Flows → Tagging node; Targets/RTBs → Response tag mapping

What was happening

  • Tag keys and tag-value placeholders use different syntax, which could lead to malformed configurations.

  • For example, a user could enter [zip_code] as the tag key when the correct key is zip_code.

  • Bracket syntax is still valid when a tag is referenced as a value or placeholder.

What’s fixed

  • Brackets are automatically removed when entered around a tag key—for example, [zip_code] becomes zip_code.

  • Selecting a tag for the key field inserts the plain tag name.

  • Selecting a tag for the value field continues to insert the bracketed placeholder.

  • The same tag-key normalization applies when mapping RTB response values to tags.

  • Updated helper text makes the difference between key and value syntax clearer.

Impact

  • Call Flow and RTB tag mappings are less likely to be saved with malformed tag keys.

  • Existing placeholder behavior for tag values remains intact.

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