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Release Notes: 2026-07-20 — Reporting — Call Log Stuck Live Fix

Calls that hang up during early setup no longer remain stuck in a live Call Log state.

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Written by Denise Abdullah

Call Log: Calls No Longer Stuck Live After Early Hangup

Released: July 20, 2026

Category: Bug

Location: Reporting → Call Log

What was happening

  • Some calls could remain stuck in a live state when the caller hung up during early call setup, before the platform finished initializing the call record.

What's fixed

  • Call records are created as soon as a session is accepted.

  • If hangup or close wins the race during setup, the call is finalized once and no longer left live indefinitely.

Impact

  • Call Log live status is more accurate for early hangups during setup (including inbound RTB paths).

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