Reporting Cost Field Backfill
Released: July 15, 2026
What was happening
Some Reporting cost values were appearing empty or zero even when affected calls had billable cost data.
This made campaign-level reporting look incomplete and created confusion when reviewing call costs.
What's fixed
Affected recent call records have been backfilled with the appropriate billable cost basis.
The backfill restores cost data for impacted domestic and toll-free calls where the saved rate had collapsed to zero.
The update includes a rollback path so the backfill can be reversed if needed.
Impact
Reporting cost values should now better reflect the cost data for impacted calls.
Teams can review campaign-level reporting with more accurate cost visibility.
This helps reduce confusion when comparing call activity against expected billable usage.