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Release Notes: 2026-07-15 — Reporting — Cost Field Backfill

Reporting cost values have been backfilled for affected recent call records where billable cost data was present but not reflected correctly.

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Written by Denise Abdullah

Reporting Cost Field Backfill

Released: July 15, 2026

What was happening

  • Some Reporting cost values were appearing empty or zero even when affected calls had billable cost data.

  • This made campaign-level reporting look incomplete and created confusion when reviewing call costs.

What's fixed

  • Affected recent call records have been backfilled with the appropriate billable cost basis.

  • The backfill restores cost data for impacted domestic and toll-free calls where the saved rate had collapsed to zero.

  • The update includes a rollback path so the backfill can be reversed if needed.

Impact

  • Reporting cost values should now better reflect the cost data for impacted calls.

  • Teams can review campaign-level reporting with more accurate cost visibility.

  • This helps reduce confusion when comparing call activity against expected billable usage.

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