Release Announcement — QAI Call Analytics: Redesigned Reporting Experience
Release Date: February 5, 2026
Location: Data > QAI Analysis > Reports
Complete Call Intelligence — From Summary to Single-Call Detail
QAI Call Analytics delivers a full reporting experience built around the way you work. The call-first reporting view gives you immediate access to your call data with disposition, category, and sentiment columns visible right in the call log. When you need deeper insight, drill into any call for a complete analysis view — questions, dispositions, transcriptions, and sentiment — all in one place.
This release includes a comprehensive reporting experience, call-level summary statistics, new filtering capabilities, and streamlined tools for managing dispositions and exporting your data.
What's New
Call-First Reporting View
QAI reports open with a call-level view. Your call data loads immediately with disposition, category, and sentiment columns displayed directly in the call log table. Question and disposition details load on demand when you drill into a specific call, keeping the reporting view fast and focused.
Call Summary Area with Disposition, Category & Sentiment Data
The call summary area displays aggregated reporting data at a glance:
Disposition breakdown — See counts and percentages across your disposition categories
Category distribution — View how calls are distributed across categories
Sentiment overview — Review sentiment trends across your call volume
Export controls — Download summary and detail data directly from the summary area
Call Analysis View
Click into any call to open a dedicated analysis view that brings together everything about that call in one place:
QAI Questions & Answers — See how the AI answered each question for this call
Disposition Results — View the disposition outcome with a visual breakdown of how rules were matched
Transcription — Read the full call transcript with smooth scrolling and clear timeline contrast
Sentiment Analysis — Review sentiment data for the call
Disposition Breakdown
A dedicated disposition breakdown view shows you exactly how each call was categorized. Color-coded indicators make it easy to see which rules matched, which didn't, and how the final disposition was determined.
Advanced Filtering for Disposition, Category, Sentiment & Questions
Filter your call data using new operators designed for QAI analytics:
Disposition filters — Filter calls by disposition result (e.g., "Qualified," "Not Qualified," "Transfer Ready")
Category filters — Narrow results to specific call categories
Sentiment filters — Filter by sentiment score or sentiment range
Question-answer filters — Filter calls based on how specific QAI questions were answered
Unified Disposition & Question Management
Questions and dispositions are managed together in a streamlined interface within campaign settings. Disposition rules are configured in QAI Analysis > Configuration, where you define the matching logic that determines how each call is categorized.
Legacy Question Migration
Questions that aren't linked to a disposition appear with a "legacy" label. You can copy them into the current system or remove them — your choice, at your pace.
Data Export
Export buttons are available in QAI data views and the call summary area, letting you download your analysis data for use in external tools or reports.
Additional Capabilities
Transcription scrolling — Navigate through entire conversations smoothly, even for long transcripts
Timeline contrast — Clear visual contrast on the call timeline for easier reading
Date selector — The date picker defaults to today when you open reports
How It Works
Navigate to Data > QAI Analysis > Reports
Your calls load in the call-first view with disposition, category, and sentiment columns visible
Review the call summary area for disposition breakdowns, category distribution, and sentiment trends
Use advanced filters to narrow results by disposition, category, sentiment, question answers, or other criteria
Click any call row to open the full analysis view
In the analysis view, review questions, dispositions, transcription, and sentiment for that call
Click the disposition result to see a detailed breakdown of rule matching
Use the export buttons to download data as needed
Example
A network running 8 campaigns with 12 QAI questions each opens QAI reports and immediately sees their call data with disposition and sentiment columns in the call log. The summary area shows that 62% of calls this week were categorized as "Qualified — Transfer Ready." The team filters by that disposition and clicks into a specific call to see the 12 question answers, the full disposition breakdown showing which rules matched, and the complete transcript — all in a single focused view. They export the filtered dataset for their weekly performance review.
Configuration
QAI configuration spans two areas: questions and dispositions are set up within each campaign, while disposition rules are configured in QAI Analysis > Configuration.
QAI Questions (Campaign Settings)
Define the questions that QAI answers for every call on a campaign. Each question is analyzed by AI against the call transcription, and the answer is stored with the call record.
Question types:
Text — Free-form text answer (e.g., "What product did the caller ask about?")
Multiple choice — Select from predefined answer options (e.g., "Which service was discussed?" with options: Medicare, Auto, Home)
True / False — Yes or No answer (e.g., "Did the caller schedule an appointment?")
Number — Numeric answer (e.g., "How many times was the caller transferred?")
Dispositions (Campaign Settings)
Dispositions categorize each call based on how QAI questions were answered. Define your disposition categories (e.g., "Qualified," "Not Qualified," "Transfer Ready") within each campaign.
Disposition Templates (Campaign Settings)
Pre-built templates are available to accelerate disposition setup for common use cases. Start from a template and customize the categories to match your workflow.
Disposition Rules (QAI Analysis > Configuration)
Disposition rules determine when each disposition category applies to a call. Rules are configured in QAI Analysis > Configuration.
Rule matching:
All — Every rule must match for this disposition to apply
Any — Any single rule matching triggers this disposition
Percentage — A specified percentage of rules must match
Count — A specified number of rules must match
Answer matching:
Exact — The question answer must match the rule value exactly
Contains — The answer must contain the specified text
Regex — The answer must match a regular expression pattern
Any of — The answer can be any of multiple specified values
Setting Up QAI
Open a campaign and add your QAI questions — choose the question type and define the question text
For multiple choice questions, define the answer options
Add dispositions within the campaign — name each category, or start from a disposition template
Navigate to QAI Analysis > Configuration to define disposition rules
Set up rules that reference your QAI questions, choose a rule matching type, and specify the expected answers
If you see questions marked as "legacy," decide whether to copy them into the current system or remove them
Getting Started
No setup required — the reporting experience is live for all accounts. Navigate to Data > QAI Analysis > Reports to start using the call-first view with disposition, category, and sentiment reporting.
If you have legacy questions to migrate, you'll see them labeled in your campaign settings. You can migrate them at any time.
Questions? Reach out to your account manager or contact support.