NEW FEATURE RELEASE: Routing Plan OverridesLocation: Campaign page
Routing Plan Overrides let you set up special-case rules so certain calls can bypass the default routing plan.What’s New
Match on: Tell the system what to look at to trigger the override. You can match on two fields:
Publisher → limits the override to calls from a specific Publisher
Only calls from Pub A with caller ID555-123-4567 trigger this override.
Caller ID (Number) → the callerID of the caller
Any call into this campaign with 555-123-4567 triggers the override.
Publisher: Select the publisher name from the drop down
Filter type: Caller ID is the only option
Filter Operator: Select an option
Equals — Exact match
Starts with — Matches beginning of caller ID
Ends with — Matches end of caller ID
Contains — Matches anywhere in caller ID
Regex — Regular expression pattern matching
Priority: Use if multiple overrides exist within the same campaign.
Lower numbers = higher priority (0 executes before 1)
Status: Enable/disable an override without changing the base plan.
Routing Plan to target: Select the routing plan to apply when this override matches.Why This Matters
Sometimes you need to handle certain calls or publishers differently than the default routing logic. Overrides let you do this without changing your entire routing plan.Example Use Cases
Route test numbers directly to a test campaign.
Ensure VIP callers always reach a dedicated plan.
Apply special routing rules for traffic from a specific publisher.
Redirect problem numbers to a different target.
Getting Started
You'll find Routing Plan Overrides inside the Campaign page. Start by selecting a Publisher or Caller ID to match on, enter the Caller ID you want to handle differently and choose the routing plan that should be used when the override applies.